FAQ

📜 Frequently Asked Questions

About Tombstones and Caskets

Purchasing a casket or tombstone can feel overwhelming — we’re here to help. Below are answers to the most common questions our customers ask when selecting these important products online.

General Questions

1. Who can purchase a casket or tombstone from this website?

Anyone can purchase from us — individuals, families, or funeral professionals. 

2. Are your caskets and tombstones high quality?

Yes. We partner with trusted manufacturers and craftsmen to ensure all products meet the highest standards of quality and durability.

Casket Questions

3. Can I buy a casket online and have it shipped to a funeral home?

Yes. We can ship directly to any licensed funeral home or location you provide. Be sure to notify your funeral director prior to order..

4. How long does it take to receive a casket?

We offer expedited shipping on many models. Typical delivery times range from 1 to 5 business days, depending on your location and product availability.

5. Are there any extra costs (taxes, delivery fees)?

All pricing is transparent — you'll see any applicable taxes and shipping fees at checkout. Many caskets qualify for free shipping.

6. What materials are your caskets made from?

Our caskets are available in:

  • Solid wood (oak, mahogany, cherry, etc.)

  • Metal (steel, stainless steel, bronze, copper)

Tombstone Questions

8. What materials are your tombstones made from?

We offer tombstones made from:

  • Granite (most common, highly durable)

  • Marble (classic and elegant)

  • Bronze plaques (often used on flat markers)

9. Can I personalize a tombstone?

Absolutely. You can personalize:

  • Inscription text

  • Fonts

  • Graphics (religious symbols, emblems, photos)

  • Layout and design

10. How long does it take to create and deliver a tombstone?

Production typically takes 4 to 8 weeks, depending on customization. Delivery and installation timelines vary by region.

Ordering & Support

13. Is it safe to order online?

Yes. Our website uses secure payment processing. Your personal information is always protected.

14. What payment methods do you accept?

We accept:

  • Major credit and debit cards

  • Bank transfer

  • Financing options (where available)

15. What is your return policy?

Due to the nature of these products, returns are limited to cases of damage or manufacturer defect. Please review our full Return Policy page for details.

16. How can I contact you if I have questions?

You can contact our support team:

  • By phone: 📞 1-800-505-5257

  • By email: ✉️ customerservice@tombstoneandcasketsfuneralsupplies.com

  • Through our Contact Us page